Refund policy
Return and Refund Policy
We want you to be happy with your PeekaSeat. If something isn't right, here's how it works.
RETURNS
You have 30 days from the day your order is delivered to request a return.
To be eligible, the item must be in the condition you received it, with all accessories included — camera, cable, adapter, straps, clip bracket and guide — and in its original packaging.
To start a return, email us at peekaseat@outlook.com with your order number and a short note about the reason. We'll reply with return instructions and the address to send it to. Please don't send anything back before you've heard from us — returns sent without instructions can't be processed.
REFUNDS
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few more days for the money to appear on your statement.
Original shipping charges are not refunded unless the item arrived damaged or faulty.
CANCELLATIONS
Orders can be cancelled within 1 hour of being placed. Email peekaseat@outlook.com with your order number as soon as possible and we'll cancel and refund it in full.
After that hour, your order may already be in processing and we can't guarantee a cancellation. If it has shipped, you can still return it under the 30-day policy above.
DAMAGED, FAULTY OR WRONG ITEMS
Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email peekaseat@outlook.com within 7 days of delivery with your order number and a photo of the problem. We'll arrange a replacement or a full refund, including shipping, at no cost to you.
ITEMS WE CAN'T ACCEPT
We can't accept returns on items that have been damaged through misuse, or that are returned incomplete or without their accessories.
RETURN SHIPPING
Unless the item arrived damaged, faulty or incorrect, return shipping is the customer's responsibility. We recommend a tracked service — we can't refund a return that doesn't reach us.
EXCHANGES
The quickest way to exchange for a different design is to return the item you have and place a new order once your refund is confirmed.
QUESTIONS
Email peekaseat@outlook.com and we'll get back to you.
Your statutory rights are not affected by this policy.