Shipping policy
Shipping Policy
PROCESSING
Orders are processed within 1–2 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.
You'll receive a confirmation email when you order, and a second email with tracking as soon as your parcel ships.
DELIVERY TIMES
Standard shipping: 7–14 business days after dispatch.
Delivery times are estimates, not guarantees. Busy periods, customs checks, weather and carrier delays can all add time. Total time to arrival is processing time plus delivery time.
SHIPPING COSTS
Free standard shipping on all orders. Any additional options and their costs are shown at checkout before you pay.
WHERE WE SHIP
We ship to Canada and the United States. If your country isn't available at checkout, we don't currently ship there — email peekaseat@outlook.com and we'll let you know if that changes.
TRACKING
Tracking is emailed when your order ships. It can take 1–3 business days for the carrier to show the first scan, so please allow that before worrying about a number that isn't updating yet.
If your tracking hasn't moved in 7 business days, email peekaseat@outlook.com with your order number and we'll chase it.
INCORRECT ADDRESSES
Please check your shipping address carefully at checkout. We can update an address only before the order ships — email peekaseat@outlook.com as soon as possible with your order number.
Parcels returned to us because of an incorrect or incomplete address can be reshipped once you've confirmed the correct details, and reshipping may be charged.
DUTIES AND TAXES
Any customs duties, import taxes or handling fees charged by your country are your responsibility and are not included in the price you pay us. These are set by your local authorities and we have no control over them.
LOST, DELAYED OR DAMAGED PARCELS
Once a parcel is handed to the carrier it is in their hands, but we'll help you resolve problems.
If your parcel is marked delivered but you don't have it, check with anyone else at the address and with your neighbours first, then email peekaseat@outlook.com within 7 days.
If your order arrives damaged, email peekaseat@outlook.com within 7 days of delivery with your order number and a photo, and we'll arrange a replacement or refund. This is covered in our Return and Refund Policy.
MULTIPLE ITEMS
Orders with more than one item may arrive in separate parcels on different days. Each will have its own tracking.
QUESTIONS
Email peekaseat@outlook.com and we'll get back to you.